Holiday Inn Express Liverpool-Albert Dock, an IHG Hotel

The convenient location, right on the Albert dock, the beautifully restored old building. The staff were so welcoming, helpful and professional. The room had everything we needed for our overnight stays. The breakfast catered for both of us as I’m gluten free and I was able to eat from the continental and hot food choices.

we chose the location due to it's proximity to the conference we were attending. The choices at breakfast were fantastic and permitted for all tastes. My room was clean and comfortable. I have stayed at other 4/5* hotel chains and I can honestly say their cleanliness was no way near the standard that was provided here. I would like to give a few special mentions: 1. the housekeeping staff who obliged my coffee habit by leaving additional coffee in my room. 2. Dom from the maintenance team who promptly resolved an issue with the hot water in my room. 3. Tasha - reception. As always she was amazing.

Everything there was no reason to find any fault at all.... room was beautiful, clean and had everything we needed. Breakfast was fabulous and set us up for the day.... and as for the staff, well they could not have been more welcoming, kind, courteous and so pleasant to talk too. Nothing was too much trouble to them and despite their busy work schedule they took the time to stop and speak to their guests, which is an absolute raretity (as i spend a lot of time in hotels) You really have the perfect staff here at Albert Docks look after them and they will look after you and the business.

Elliot, who checked me both in and out, was absolutely brilliant. He was really informative, friendly, and welcoming. All the staff were really welcoming and I really enjoyed my stay. I could praise the staff all day, they were fantastic and engaged. Also the breakfast, I only found the pancake machine on the second day, but all the food was good.

The room was really nice - I've stayed in other Holiday Inns where the bathroom was just too small, but this was comfortable. I loved the design of the room too and it was nice to have a little view of the Mersey and Wirral (although the window was a little grubby!). The breakfast was amazing and good quality - set me up for both days I was staying. The staff were so accommodating and polite. Will choose to stay here in the future!